FAQ - Cheshire Net WebMail

This Frequently Asked Questions page is for Cheshire Net's new Webmail function.  If you do not find the answer you are looking for please call our tech support department at 352-0212.

How do I access my Inbox, Trash, etc.?

All available folders can be accessed on the left side of your screen under the “Folders” heading.

I checked my mail through Outlook/Netscape/Eudora and then went to the Webmail site to find that the mail was gone.  What happened?
Email programs like Outlook and Eudora use an Internet email protocol (a format for transmitting data between two devices) called POP (Post Office Protocol).  POP works by allowing an email program or “client” like Outlook to connect to a mail server (i.e., adam.cheshire.net) and then download new mail from that server to your computer.  Webmail and other web-based email interfaces use the IMAP protocol (Internet Mail Access Protocol).  With IMAP the email can be accessed and viewed from the mail server itself through a browser such as Internet Explorer.  This is different from POP in that the mail doesn’t actually leave the mail server.  If you were to check your mail through Outlook, any new mail would be downloaded from our mail server and to your computer.  If you were to subsequently log into Webmail after doing so, the mail that you just downloaded through Outlook would no longer be on the server and therefore would not appear.

How do I disable the sound effect that plays when there is new mail?

After logging in, click on the Options link at the top of the page.  On the Options screen, click the “New Mail Options” link at the bottom right.  Scroll down past the text and uncheck the box labeled “Enable Media Playing” then click the “Submit” button at the bottom.

How do I change the sound effect and can I use my own?

At the top of the Inbox screen click on the Options link.  On the Options page click the “New Mail Options” link at the bottom right.  Scroll down past the text and use the drop-down field labeled “Select server file”.  To use your own sound file, select “(local media)” in the Select server file field.  Then, click the “Browse” button that is just right of the “Local media file” field.  Specify where the file is located on your system and click Open.  Then click the Submit button at the bottom.

How do I send/compose mail?

At the top of the Inbox screen click the “Compose” link.  Compose your message and enter a recipient address, then click the “Send” button.

How do I create a signature?  How do I change/disable a signature?

At the top of the Inbox screen click the “Options” link.  From the Options screen click the “Personal Information” link.  Create your signature in the corresponding field and highlight the “Yes” bullet labeled “Use Signature” under the heading “Signature Options” at the bottom of the page.

Does Webmail have an address book?  How do I use it?

Yes, the address book can be accessed by clicking the “Addresses” link at the top of your Inbox.  Once in the Addresses screen, fill in the name, address, etc. of the person or group you want to add to the address book and click the “Add address” button.  Each time you access the address book all of the addresses previously added will appear.  An address can be removed by checking the box next to the address in question and clicking the “Delete selected” button.

Is it possible to create mailing groups (multiple recipients) in the address book?

Yes, a mailing group can be created the same way a single address book entry is.  The only difference is that you would add all of the addresses in the group to the “E-mail address” field, each one separated by a semi-colon.

Is it possible to import an address book from an email client/program into my Webmail address book?

No.

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How can I create new folders?

At the top of the Inbox screen click the “Folders” link.  Enter the name of the folder you want to create in the field under the heading “Create Folder”.  Then, select the folder you want your new folder to be subordinate to (optional) in the drop-down field and click the “Create” button.

How do I delete mail?

Click on the check box on the left of the message(s) in question and click the “Delete” button that is located in the upper right, above the mail list.  You can select all mail by clicking the “Toggle All” link at the top of the Inbox.

How do I view attachments?

Attachments can be viewed clicking on the subject link for the message in question.  At the bottom of the message screen the attachment will be listed with two links next to it.  Click the “download” link to download the attachment to your computer or the “view” link to view it through the Webmail interface.   

Is it possible to save an individual message as a file?

Yes, at the bottom of any given email message there is a link, “Download this as a file”.

Is it possible to list all the mail in my inbox on one page?

Yes, by clicking the “Show All” link at the top of the Inbox.

I can’t seem to login, I get an error “Unknown user or password incorrect”.  What am I doing wrong?

The login format might be incorrect.  Be sure to use just your username as apposed to your email address or anything else.  Both the username and password should both be all lowercase and without spaces.  If you’re still having difficulty logging in you might want to contact Tech Support at (603) 352-0212.

How can I create a read receipt?

Underneath the recipient and subject fields of any new message are two check boxes, “On read” and “On Delivery”.  Check one or both of these conditions before sending to receive a read receipt.

How do I use the address book?  How do I add an address to the address book?  How do I remove an address?

The Address Book can be accessed from the Inbox by clicking the “Addresses” link.  From the Address Book screen, addresses can be added by filling in the appropriate fields and clicking the “Add address” link.  To use an address from the address book on a new message, click the “Addresses” button above the body of the email, put a check in the box next to each desired recipient and click the “Use Addresses” button.

What is the difference between creating a folder and subscribing to a folder?

Creating a folder does exactly that.  Subscribing to a folder makes it a part of your folder list.  You subscribe to a folder by default when it is created.  Unsubscribing to a folder doesn’t delete that folder but simply removes it from your folder list.  Folders can be created, deleted, subscribed to and unsubscribed to from the “Folders” section of webmail.

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How do I delete all of my mail at once?

By clicking the “Toggle All” link at the top of the Inbox screen, all of the email in the selected folder will be given a check mark.  Click the Delete button to delete all the selected messages.

How do I change the label that appears in the From line of my outgoing messages?

By clicking the “Options” link at the top of the Inbox, then the “Personal Information” link on the Options screen.  The very first field you see here, labeled “Full Name”, is where this setting can be changed.

What is the Folder Path field under Folder Options used for?

From the Webmail Help section:  “On some systems this will not be displayed. If you don't see this option, just ignore this. On other systems, this is quite a necessary feature. Usually the option that is in there is what should be there. This is the folder in your home directory that holds all your email folders.  If you don't understand this, just leave it what it is.”

How do I find out what any given field, button, or link does?

By clicking the “Help” link at the top of any given page, a help menu that specifically addresses the fields and functions of the screen you were previously on will come up.  Click the Help link a second time for the Help menu Table of Contents.

How can I change the way my Inbox organizes messages?

Yes, mail can be listed in ascending or descending order by Sender, Date, Subject or Size.  Just click on the square next to any of the Column headers.

I don’t see a “Size” column in my Inbox, how can I enable it?

At the top of the Inbox screen click the Options link and then the “Index Order” link.  If the Size column is not active you will see a drop down field.  Select “Size” in this field and then click the “Add” button.

How do I send an attachment?

At the bottom of a new message screen is a field labeled “Attach”.  Click the “Browse” button that is just right of this field.  From the window that comes up, locate the file in question and click the Open button.  The file path will appear in the Attach field, click the “Add” button to add that file as an attachment.

What are the “Read” and “Unread” buttons for?

When new mail is received it is considered “Unread” by Webmail.  These messages will appear in bold text.  Once any given message is read the text returns to normal.  This can be controlled by selecting the checkbox next to the message(s) in question and clicking the Read or Unread buttons.

What can I do if my question is not addressed in this FAQ?

As mentioned previously, clicking the “Help” link at the top of any given page will lead to a help menu that specifically addresses the fields and functions of the screen you were previously on.  Click the Help link a second time for the Help menu Table of Contents.  Otherwise, Tech Support can be reached at (603) 352-0212 from 9 to 9 during the week and 10 to 7 on Saturday.

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How do I view my messages tagged as spam?
You view your spam in your spam folder(s) using our new WebMail service located at https://webmail.cheshire.net Log into our encrypted server using your username and password. From there, go to the folders option and look for the spam folder(s) listed under the unsubscribe/subscribe section. Click on the spam folder(s) you want and click on subscribe to add it to your folder listing on the left. Once added, you simply click on a spam folder to view the messages tagged as spam for that 24 hour period. Possible spam folder choices are SPAM, SPAM2, SPAM3, SPAM4 and SPAM5. One for each 24 hour period that we store your spam.

How long do I have before my spam is really deleted from your system forever?
5 days. Cheshire Net places your spam into five 24 hour time period folders named SPAM, SPAM2, SPAM3, SPAM4 and SPAM5. The first SPAM folder is created after you receive your first spam and additional folders are created over the next five days. These folders are rotated daily starting with SPAM5 being deleted, SPAM4 becomes SPAM5, SPAM3 becomes SPAM4, SPAM2 becomes SPAM3, SPAM becomes SPAM2, and finally a SPAM folder is created to handle the upcoming day's spam. There is NO BACKUP of spam beyond the five days.

What if I find a "false positive" using WebMail and something tagged as spam is really a good email?
Click the check box next to the message you want to save and then above use "move selected to" to move it back to your inbox. If you want to save it, retrieve your mail normally(other than WebMail) and the message will appear as new mail on your computer.

How do I change my default score setting from 5 to something else and can I make any other changes to my spam filter settings?
SOON!!! I am currently working on the customization website. This site is encrypted and will allow you to securely change your default score level for spam as well as add email addresses to your "friends" list. Email from people on your friends list will never be blocked. I'm hoping to have this finished over the next couple of weeks.